How Do I make a deposit into my account?

In Order to make a deposit you must first download the 21 Black Jack Online Casino software. For complete step-by-step instructions on downloading and installing 21 Black Jack Online Casino, go to getting started section. You than need to open your real money account. After you receive you real-money username, password and Security Code, you are ready to make a deposit into your 21 Black Jack Online Casino account.

• Start the 21 Black Jack Online Casino program, and select the “Real money mode" option.
• Enter your real username and password in the Login window.
• Select “Cashier” from the lower-left corner of the lobby followed by pressing the “Deposit” button.
• Select you desired deposit method.

We strongly recommend using your credit card to make a deposit. We use the latest encryption and protection technologies to assure your credit card data is fully protected. To make it even safer we automatically assign you a unique Security Code once you register a new REAL mode account. This Security Code must be specified with each and every financial transaction, such as deposit and withdraw.

How long does it take to process my deposit?

Credit card deposits take approximately 2-5 minutes to process and funds are made available in casino account within this time frame.

Wire Transfer deposits take 2 business days to arrive at our bank. Your account will be credited as soon as our bank receives the transfer.

Bank Draft / Personal check deposits take about a week to reach our offices. It takes additional 10 days for a Bank Draft to be cleared and about 21 days for a Personal check to be cleared. Please note that the first phase of a Bank Draft / Personal Check deposit is depended on regular world wide mail and may vary depending on your location and/or other factors.

What is One ATM Cyber Processing and/or 1ATM.Com?

One ATM Cyber Processing is the company that provides all the financial transaction services for 21 Black Jack Online Casino. One ATM has a vast experience with online transaction processing and is processing millions of dollars monthly.

1ATM.COM is just the descriptor for all the deposits/withdrawals made in the casino. This is how you will recognize charges/refunds of 21 Black Jack Online Casino in your credit card statement. The site www.1ATM.com also contains information on how to contact One ATM for any billing questions you might have.

How Do I withdraw my winnings?

In order to withdraw money from account go to Cashier and select the “withdraw” button.

If you made credit cards deposit/s with a VISA card prior to your Withdraw the money you now wish to withdraw will automatically be refunded to your VISA credit cards. If you have withdraw more than your total deposits, any amount in excess of that deposit amounts, will be refunded to you using your preferred method of payment, whether it is Bank draft or Wire transfer.

The reason why we can’t refund the entire wining amount to your Credit card is due to Credit card company’s limitations, and is out of our control.

Our credit card refund policy is the quickest way to pay winnings, and most continent to our clients. There are no charges for credit cards refunds.

Bank drafts will be sent to your billing address, as specified on the account register process, using regular worldwide mail. Please make sure that the specified billing address is correct to avoid any delays. If this address had been changed please contact out Customer Service department at support@21blackjackonlinecasino.com. Please allow up to three weeks for delivery due to slow mail service. There are no charges imposed on bank draft withdraws.

If you select Wire transfer as the preferred method for withdraw, you will be asked to fill-in your bank account details. There are no charges imposed on Wire transfer withdraws.

You can track the status of your withdraw requests by entering the cashier and selecting the “Transaction history” screen. The status column in this screen identifies each transaction’s exact phase.

What is the “pending withdraws” screen?

Once you make withdraw, your withdraw requests is pending to be processed by our financial department in Antigua. By entering the “Pending Withdraws” screen in “Withdraw” section in the cashier you can view all the Withdraw requests you have requested, awaiting to be processed.

Generally speaking all withdraws are waiting to be processed for 4 business days so that you can cancel withdraw requests while the transaction has not been processed yet, and return the original withdrawn request amount back to your casino account, so you can go ahead and play

I had made a Withdraw but have changed my mind. How can I cancel a Withdraw request?

As mentioned, all Withdraw requests awaiting process show up in the “pending Withdraws” screen in “Withdraw” section in Cashier, up to 4 business days from your initial Withdraw request date.

You can cancel Withdraw request as long as they show up in the “pending Withdraws” screen, and return the original Withdrawn request amount back to your casino account, so you can go ahead and play.

How can I follow up financial transactions operations?

The Cashier’s ‘Transaction History’ section stores a complete history of all your financial requests, such as withdraws and deposit requests.

How much can I deposit to My 21 Black Jack Online Casino balance?

The following limits of deposits apply for each deposit method:

Credit cards:

Minimum single deposit $20

Maximum single deposit $1000 per card

Bank Draft / Personal Check:

Minimum single deposit $50

Maximum single deposit $5000.

Wire transfer:

Minimum single deposit $100

No maximum limit

What is my Security Code number and how do I get it?

Your personal Identification Number (Security Code) is required for each and every financial transaction, such as withdraw or deposit. This Security Code is used to further secure your account and verify that only you can access the funds in your account. The Security Code number is automatically sent to you e-mail address following a new Real money account registration.

Is using my credit card at the 21 Black Jack Online Casino safe ?

Absolutely yes. We use the best available security measures available today, such as latest Firewall technology and RSA encryption to make sure that delicate information remains 100% secure with us. In fact, using your credit card at the 21 Black Jack Online Casino is much more safer than using it at your local department store. For further information, visit our Security section.